Posted on Monday, 22 September
In 1964 a photographer from LIFE Magazine was sent to Eastern Kentucky to document the focus of Lyndon B. Johnson’s “War on Poverty”: the Appalachian region, particularly targeted by the program after having suffered tremendously in the wake of the declining coal trade after World War II. Johnson’s program had mixed results and reception, however: though in many ways a descendant of FDR’s New Deal, many felt that the treatment of the people the program was trying to help was demeaning and sensationalized. This photo-essay, entitled “The Valley of Poverty,” perhaps supports this view, describing its subjects as “disease-ridden and unschooled…without jobs and even without hope. Government relief and handouts of surplus food have sustained them on a bare sustenance level for so many years that idleness and relief are now their accepted way of life.” (x)
I think the only reason I’ve had the career life that I’ve had is that someone told me some secrets early on about living. You can do the very best you can when you’re very, very relaxed, no matter what it is or what your job is, the more relaxed you are the better you are. That’s sort of why I got into acting. I realized the more fun I had, the better I did it. And I thought, that’s a job I could be proud of. It’s changed my life learning that, and it’s made me better at what I do.
Posted on Monday, 8 September
Posted on Wednesday, 6 August
Hidden gem found in downtown Louisville, behind Red Tree on Market.
"React, Respond, Recover (+1): You make a mistake that irritates the customer. You react, respond and recover from the mistake. But the customer is just the beginning - to talk about you to other people. They will say something good, nothing, or something bad.
How much is a positive story worth? How much is a saved customer worth?
This is where +1 enters the picture. To ensure a positive story and a saved customer, all you have to do is add “+” to the end of the transaction. Something extra that the customer certainly was not expecting. Something that will bring out a smile. Something that will add some “good” to the situation, and make a pleasant surprise the last memory the customer has.”
Posted on Wednesday, 4 June
Customer Satisfaction is Worthless